Frequently Asked Questions
About Us & What We Do
Q: What does Mr Door & Windows do?
A: Mr Door & Windows supplies hard-to-find and everyday parts for doors, windows, and shower doors, and offers repair advice and solutions. Customers can shop online, visit the retail store in Manly on the Hibiscus Coast, or send photos through the online parts finder to get help identifying the right part.
Q: Are you a retail shop, a repair service, or both?
A: Both. You can buy parts and do the job yourself (DIY), or get a free quote and have Mr Door & Windows take care of the repair for you.
Q: How did Mr Door & Windows get started?
A: The business grew out of years spent doing maintenance and renovation work across the Hibiscus Coast and greater Rodney area, where sourcing door and window parts often meant long trips to the North Shore or further. That frustration led the team to build a supplier network and stock hard-to-find parts locally.
Q: Do you sell parts for obsolete or older doors and windows?
A: Yes. Through years of research and an extensive supplier network (including overseas suppliers), Mr Door & Windows sources both current and obsolete/discontinued door and window components.
Q: Can you 3D print a part if it's no longer manufactured?
A: Yes. A small-scale 3D printing service is offered for certain obsolete or discontinued components, helping extend the life of doors, windows, and hardware when a replacement part isn't otherwise available.
Q: Can you make custom timber windows or joinery?
A: Yes. Custom joinery can be arranged, for example, if an older timber window has rotted or been damaged, a new one can often be made using the damaged window as a sample. Custom orders are typically produced within a few weeks, depending on the scope of work at the factory.
Q: Who do you help: homeowners, builders, or tradespeople?
A: All of the above. The team works with homeowners, builders, tradespeople, and locals across the Hibiscus Coast and beyond, and is happy to share maintenance tips and repair advice as well as supply parts.
Products & Parts
Q: What types of door and window parts do you stock?
A: Stock includes aluminium door hinges, bi-fold door parts, sliding door parts, window handles and wedges, friction stays (hinges), security door parts, window and door rubbers/glazing, shower door rollers, shower parts and seals, screen door repair parts, mohair weatherseal, bulb seal for bi-fold doors, and special tools.
Q: Do you sell shower door parts?
A: Yes, shower door rollers and shower parts and seals are both stocked.
Q: Do you have parts for bi-fold doors?
A: Yes, including bi-fold door parts and bulb seal for bi-fold doors specifically.
Q: Can you match the colour of my aluminium joinery?
A: Yes. Touch-up paints for aluminium joinery are available, and parts can be colour-matched (powder coated) to your home's joinery. Bring a sample into the retail store, or post it in via the parts finder.
Q: What if you don't have the part I need in stock?
A: If a part isn't currently stocked, the team will source it for you.
Q: I don't know what my part is called, can you still help?
A: Yes. You don't need to know the technical name. Take photos of the part (or the whole window, door, or shower if the part is lost or missing) and send them through the Find a Part tool; the team will identify it for you.
Find a Part (How the Process Works)
Q: How do I find the right replacement part for my door or window?
A: Use the "Find a Part" tool on the website. Step 1: photograph the part you need to replace (or the whole door/window/shower if it's missing). Step 2: submit the photo(s) with as much detail as possible via the Find a Part page. Step 3: the team identifies the part and replies with advice and a direct link to purchase it.
Q: What information should I include when submitting a photo?
A: As much detail as possible: clear photos of the part itself, or of the whole window, door, or shower if the exact part is lost or missing, along with a description of the issue.
Q: I need parts for both a door and a window, can I submit one request for both?
A: No, a separate Find a Part submission is needed for each item (e.g. one for the window, one for the door), since each is assessed individually.
Q: How long does it take to get a reply after submitting a photo?
A: Typical response time is within 1–2 business days.
Q: What categories can I select when submitting a part request?
A: Shower Parts, Window Parts, Door Parts, Folding & Bifold, Door Seals, Screen Doors, Window Stays, Window Restrictors, Security Doors, and Window & Door Rubbers.
Shop, Pricing & Ordering
Q: Can I buy parts online?
A: Yes, parts can be browsed and purchased through the online shop, or picked up in person at the retail store.
Q: Do your online prices include GST?
A: No, prices shown in the shop exclude GST, which is added at checkout (cart).
Q: Can't find the part you're looking for online?
A: Contact the team directly, visit the retail store in Manly, or use the parts finder to send photos of what you need.
Q: What payment methods do you accept?
A:POLi, in-store EFTPOS, etc.
Delivery, Pickup & Local Service
Q: Do you deliver parts, or is pickup only?
A: Parts can be sent NZ-wide, or collected in person from the retail store in Manly.
Q: Do you offer pickup and delivery for full doors?
A: Yes, for local customers, doors can be picked up and delivered if they've been removed from the property.
Q: What areas do you service?
A: The Hibiscus Coast and greater Rodney area, including Orewa, Red Beach, Gulf Harbour, Whangaparāoa, Silverdale, Stanmore Bay, Arkles Bay, Army Bay, Hatfields Beach, Manly, Matakatia, Tindalls Bay, Kumeu, Helensville, Muriwai, Kaukapakapa, South Head, Dairy Flat, Coatesville, Wainui, Waitoki, Warkworth, Matakana, Leigh, Puhoi, Ahuroa, Wellsford, Te Ārai, Pākiri, Port Albert, and Tapora, among others. Parts can also be mailed further afield NZ-wide on request.
Q: How much does shipping cost?
A: Case by case.
Q: What if I live outside your usual service area?
A: Parts can still be mailed NZ-wide, request this through the Find a Part page.
Retail Store, Hours & Location
Q: Where is your retail store?
A: 35 Manly Park Avenue, (Manly, Hibiscus Coast).
Q: What are your store hours?
A: Monday 9am–3pm, Tuesday closed, Wednesday 9am–3pm, Thursday 9am–3pm, Friday 9am–3pm, closed weekends.
Q: Are you open on weekends?
A: No, the retail store is closed Saturday and Sunday.
Q: Can I get help outside your regular opening hours?
A: Yes, if parts are needed outside store hours, arrangements can be made by contacting the team directly.
Q: Can I bring a sample part into the store for matching?
A: Yes, bring a sample of your joinery or part into the Manly retail store (or post it in) for colour matching or identification.
Repairs, Advice & DIY Support
Q: I'm not confident doing the repair myself, can you do it for me?
A: Yes, a free quote is available if you'd rather have the job done for you rather than DIY.
Q: Do you give repair advice if I want to fix it myself?
A: Yes, the team welcomes DIY and maintenance questions and shares tips, tricks, and repair solutions to help keep doors and windows functioning well.
Q: Do you repair screen doors?
A: Yes, screen door repairs and parts are both offered.
Q: Do you work on security doors?
A: Yes, security door parts are stocked and supported.
Q: How do I get a free quote?
A: Call 09 947 5782, or get in touch via the Contact page.